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Retour à l'accueil de l'aide financière aux études.Aide financière aux études

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Contact Us

Did you know that our Web site provides access to a wide range of information on the programs offered by Aide financière aux études? Before contacting an information officer, try searching our Web site. You can also consult your on-line student file under Your On-Line Services.

Contact the financial assistance office of your educational institution

If you are a student and would like to obtain information on a program offered by Aide financière aux études, visit the financial assistance office of your educational institution first. Its staff can provide you with information, assist you in following various procedures and address any concerns you may have regarding your financial assistance file.

For example, they can go over your file with you, explain its contents and, in some cases, make corrections. They can even contact Aide financière aux études on your behalf. You can also find information on a specific program administered by Aide financière aux études on our Web site.

Consult our interactive telephone service

If you filed an application for financial assistance under the Loans and Bursaries Program and would like to know the status of your file as soon as possible, call our telephone service any time. You can also consult your on-line student file on our Web site under Your On-Line Services.

Interactive telephone service
(recorded messages only)

418-646-4505
1-888-345-4505 (toll-free elsewhere in Canada and the United States)

Contact our client services

If you cannot find the answers to your questions on our Web site, you can reach our client services by telephone or by mail:

Service des renseignements
Aide financière aux études
1035, rue De La Chevrotière
Québec (Québec)  G1R 5A5

Québec City area: 418-643-3750
Montréal area: 514-864-3557
Toll-free elsewhere in Canada and the United States: 1-877-643-3750
Monday to Friday, 8:30 a.m. to 12 noon
and 1:00 p.m. to 4:30 p.m. 

Other information

If you are currently studying outside Canada and the United States, you can leave a message indicating your telephone number in our voice mail at 418-646-5245. One of our client service officers will return your call.

For information on the Allowance for Special Needs Program, you can call us at 418 643-3750 or at 1 877 643-3750 (toll-free in Canada and the United States). You can also contact the office in charge of integrating persons with disabilities, the financial assistance office or administration of your educational institution. If you have a hearing impairment and you use a relay service, you can reach us at the same numbers, indicated above.

For information on the Explore Program, you can reach our client services at 418‑646‑5233 or 1‑877‑866‑4242. You can apply on-line under On-Line Access to Your File! Go on-line! It’s fast, easy and secure! Consult our News section regularly to find out when you can apply.

If you have completed your studies, your financial institution will send you a repayment notice or your repayment terms in the coming months. However, if you wish to conclude a repayment agreement now, you must contact the student loan centre of your financial institution.

In the event that:

  • you must conclude a repayment agreement relating to a bursary overpayment, or
  • you have a file with the Service de recouvrement and must conclude a repayment agreement with the debt collection officer in charge of your file,

contact the debt collection officer in charge of your file. You will find his or her telephone extension number on your statement of account, which you can access via our Web site, under Your On-Line Services.


Service du recouvrement
Aide financière aux études
1035, rue De La Chevrotière
Québec (Québec)  G1R 5A5

418-646-5100
1-866-615-5100
(toll-free elsewhere in Canada and the United States)

Important: Calls that are received at one of these two telephone numbers but that do not concern the Service du recouvrement (debt collection service) will not be transferred to the Service des renseignements (information service). If necessary, you must hang up and call the Service des renseignements at one of the numbers specified in the section Contact our client services.

Contact Information

Contact your school’s student aid office first

Interactive Service

418-646-4505
1-888-345-4505
(Canada/U.S.A.)

Customer Service
Monday-Friday, 8:30 a.m.-noon and 1 p.m.-4:30 p.m.

418-643-3750
514-864-3557
1-877-643-3750
(Canada/U.S.A.)

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Updated : 24 September 2014